Privacy Policy

1. Introduction

N.S. Service (Thailand) Co., Ltd. ("we", "us", "our", or "the Company") respects your privacy and is committed to protecting your personal data in accordance with Thailand's Personal Data Protection Act B.E. 2562 (2019) ("PDPA"). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website or use our services.

2. Data Controller

Data Controller: N.S. Service (Thailand) Co., Ltd. Address: 13 Rama II Road, Samaedam, Bangkhunthian, Bangkok 10150, Thailand Email: kanteera.wichaikul@nsserviceth.com

3. Personal Data We Collect

We collect the following personal data when you fill in our contact form:

• Full name
• Email address
• Mobile phone number (optional)
• Content of your message

4. Purposes of Processing

We use your personal data for the following purposes:

• To respond to your inquiries, quotation requests, or service requests
• To provide customer support and after-sales service
• To improve our website, products, and services
• To comply with legal obligations

5. Legal Basis

We process your personal data based on (i) your consent, (ii) the necessity to fulfill a contract or to take steps prior to entering into a contract at your request, and (iii) our legitimate interest in operating our business and responding to potential customers.

6. Data Retention

We retain your personal data only as long as necessary for the purposes described above, typically up to 2 years from your last interaction with us, unless a longer retention period is required by law.

7. Data Sharing

We do not sell or rent your personal data. We may share your data only with:

• Our staff and authorized personnel who need access to respond to your inquiry
• Third-party service providers we use (e.g., email delivery, hosting) under strict confidentiality obligations
• Government authorities when required by law

8. Cookies and Analytics

We use only essential cookies necessary for the website to function (e.g., language preference). We use Vercel Analytics, which collects anonymous, aggregated visitor statistics without using cookies or tracking individuals. We also use Microsoft Clarity to understand how visitors use our site (heatmaps and session recordings); Clarity automatically masks all text and form inputs by default, and we do not have access to any personally identifiable information through this tool.

9. Your Rights Under PDPA

Under the PDPA, you have the following rights regarding your personal data:

• Right to access — request a copy of your personal data
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your data
• Right to restrict processing — request limitation of processing
• Right to data portability — receive your data in a portable format
• Right to object — object to certain types of processing
• Right to withdraw consent at any time
• Right to lodge a complaint with the Personal Data Protection Committee

10. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes HTTPS encryption, secure email transmission, access controls, and regular security audits.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under the PDPA, please contact us at: Email: kanteera.wichaikul@nsserviceth.com Phone: +66 81 834 9165 Address: 13 Rama II Road, Samaedam, Bangkhunthian, Bangkok 10150, Thailand

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.